Frequently Asked Questions

Hello everyone! Below you will find a list of FAQ. If you do not find an answer to your question, feel free to contact us through Instagram Direct Message or send us an email ellesboutiqueny@gmail.com. In case we do not answer immediately, please give us about 1-3 business days. Thank you!

What is the return and exchange policy ?

Yes we accept returns, however we currently do not accept returns for refunds. We allow returns for store credit within two weeks from the date the tracking number states it was delivered. Please note that customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white items are ALL final sale.